Refund policy

Right of Withdrawal

In accordance with applicable Italian and European regulations, the Customer has the right to withdraw from the purchase within 14 days of receiving the order. To exercise this right, the Customer must send a return authorization request by email to: stile@brunobordese.com. The request must include the order number and the item to be returned. Once authorization is received, the Customer must ship the item(s) within 14 days of the confirmation date.

Return Conditions

Before proceeding with a return, the Customer is asked to carefully read the following conditions:

  • Items must be returned in perfect condition, unused, unworn, and undamaged.
  • All original tags, any security seals, the original packaging (including the box), and all accessories received must be intact and included in the return.
  • Footwear must show no signs of use or wear, including on the sole or upper.
  • Returns must be shipped from the same country and address where the order was delivered.
  • Only returns for purchases made online through the official website are accepted.

GLAM SAS DI BORDESE BRUNO & CO reserves the right to refuse returns that do not comply with these conditions.

Return Address

Returns must be sent to: GLAM SAS DI BORDESE BRUNO & CO Via San Giorgio 76 27023 Cassolnovo (PV) Italy

The Customer is responsible for return shipping and related costs.

Refunds

Once the returned product has been received and inspected, GLAM SAS DI BORDESE BRUNO & CO will issue the applicable refund in accordance with the conditions outlined below.

To ensure the proper handling of returns, the collection of returned products will be arranged directly by our company through an authorized courier service.

The following return collection and shipping fees will be charged to the customer:

  • Italy: €20.00

  • European Union countries: €30.00

  • Non-EU countries: Return costs will be calculated individually based on the country of origin, shipping rates, and any applicable customs duties or charges. The total amount will be communicated to the customer before the collection is arranged.

The above fees will be deducted directly from the refund amount, with no separate payment required.

Any non-refundable original shipping costs will be handled in accordance with applicable laws and regulations.

These deductions apply exclusively to voluntary returns and do not apply to products confirmed to be defective or non-compliant.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

Size Exchange

  • Italy: €10
  • European Union: €20
  • Non-EU countries: cost will be communicated to the Customer based on the destination.

Size exchanges are subject to product availability.

Non-Delivery or Refusal of Shipment

If an order is not delivered due to reasons attributable to the Customer, including refusal of delivery or failure to collect the package, and is returned to GLAM SAS DI BORDESE BRUNO & CO, the costs incurred for outbound and return shipping and administrative and logistical handling will be deducted from the refund.

General Conditions

GLAM SAS DI BORDESE BRUNO & CO reserves the right to refuse unauthorized returns or returns that do not comply with this policy. For assistance, the Customer may contact Customer Service.

Return Form

🇮🇹 Italiano Download modulo di reso - Formato DOCX - Formato PDF

🇬🇧 English Download return form - DOCX format - PDF format

🇫🇷 Français Télécharger le formulaire de retour - Format DOCX - Format PDF

🇪🇸 Español Descargar formulario de devolución - Formato DOCX - Formato PDF

🇩🇪 Deutsch Rücksendeformular herunterladen - DOCX-Format - PDF-Format