Frequently Asked Questions
Orders
How can I place an order?
To place an order, select the desired product, choose the size and add it to your cart.
We recommend that you carefully consult the Size Guide available on the product page before purchasing, in order to select the most correct size.
Once you've verified your details, proceed to checkout by entering the required information and completing the payment. You'll receive a confirmation email once your order is complete.
How can I choose the right size?
We recommend consulting the Size Guide available on each product page to find the most suitable size.
For personalized advice, you can contact our Customer Service team via the chat available on the website. We'll be happy to help you choose the right size for your desired model.
If you have any questions, please contact our Customer Service at stile@brunobordese.com, specifying the desired model. We'll be happy to help you choose the right size.
How do Bruno Bordese sneakers fit?
Bruno Bordese sneakers feature a fit in line with luxury fashion sneakers.
If you're used to sporty sneakers, the fit may vary. We recommend consulting the Size Guide and contacting us via chat for assistance in choosing the right size.
I'm used to wearing athletic sneakers. Should I choose the same size?
Bruno Bordese sneakers feature a fit consistent with luxury fashion sneakers. We recommend consulting the Size Guide and contacting us via chat for personalized assistance.
How much does shipping cost?
Shipping costs vary depending on the destination country.
You can consult the complete table in the Shipping section or view the exact cost at checkout before payment.
Can I change or cancel an order?
Once confirmed, your order is processed quickly. Please contact Customer Service as soon as possible at stile@brunobordese.com
We cannot guarantee changes or cancellations after confirmation.
How can I know if my order is confirmed?
You will receive a confirmation email with your order summary.
SHIPMENTS
Where are orders shipped from?
All orders are shipped from our logistics warehouse in Italy.
What are the delivery times?
- Italy: 1–2 working days
- European Union: 2–3 working days
- United Kingdom: 2–3 working days
- Rest of the world: 3–7 business days
You will receive a tracking number once your order ships.
Do I have to pay taxes or customs duties?
For shipments outside the European Union, any duties or taxes are the responsibility of the customer.
Returns
Can I return a product?
Yes, you can request a return within 14 days of delivery by sending a request to [stile@brunobordese.com]
Is the return free?
No, the cost of the return is borne by the customer.
When will I receive my refund?
The refund will be made after the return has been received and verified.
SIZE CHANGE
Can I change the size?
Yes, the size exchange service is available.
Cost:
- Italy: €10
- European Union: €20
- Other countries: variable cost
The change is subject to availability.
PAYMENTS
What payment methods do you accept?
We accept all major payment methods available on the site, including credit cards and PayPal.
Are payments secure?
Yes, all transactions are protected by advanced security systems.
PRODUCTS
Are the products original?
Yes, all products are authentic.
How do I choose the right size?
If you have any questions, please contact Customer Service for assistance.
ACCOUNT
Do I need to create an account to purchase?
No, you can also purchase as a guest.
CUSTOMER SERVICE
How can I contact you?
You can contact us via email:
[stile@brunobordese.com]
We will respond as soon as possible.